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The Personal Touch
Personal contact with customers is a crucial element in the success of any new business – and it’s one of the most common casualties of growth. As a company grows, the president tends to fade away into his or her office. That can lead to loss of leverage right at the point when a company is starting to take off and needs it most.

The danger is that the company can become just another faceless entity that the customer deals with every day. This danger increases in this era of reliance on computers to handle communications with customers. Make an effort to step back from technology occasionally and add a personal touch to your correspondence. A face-to-face visit (when your client is within reasonable mileage) or a handwritten note sent through the mail can show your appreciation. Even a quick phone call can keep your customers familiar with you on a more personal level.

Savvy companies will track customer contacts in their contact management databases, but you can get away with keeping a simple Excel spreadsheet of correspondence. Trust us, your customers will not forget it!

Definition of the Month
Courtesy of Webopedia...

plug-in - A hardware or software module that adds a specific feature or service to a larger system. The idea is that the new component simply plugs in to the existing system. For example, there are number of plug-ins for the Netscape Navigator browser that enable it to display different types of audio or video messages. Navigator plug-ins are based on MIME file types.



Disaster Recovery

A simple Internet search reveals hundreds of definitions of the term “Disaster Recovery.” While we must confess that we didn’t read them all, of the ones we did read, we like this one best:

 

"The process of restoring an nformation system to full operation after an interruption in service, including equipment repair/replacement, file recovery/ restoration, and resumption of service to users.”

Most business leaders see this definition: “$$.” Unfortunately, a lot of consultants see this definition as well. At Promethius we don’t believe that disaster recovery has to be expensive. However, not having a disaster-recovery plan when needed, we can promise you, will be very expensive.

I. One of the most important things you can do to prepare for disaster is to document your network. Keep a paper document offsite or in a fire-safe vault that outlines the hardware and software on your network as well as configuration details of the network. These documents are helpful to have available at all times, but absolutely essential in a crisis. The more details you provide in the documentation, the smoother the recovery will be. For example, having purchase records and receipts will assist with insurance claims, etc.

II. Have a written plan of action in the event of an emergency. Don’t trust your memory or the memory of your IT staff. Write it down and store it with your network documentation. The document should include where you will go to retrieve backup tapes, to find a server on which to restore your files, whose responsibility it is to carry out various tasks, etc. Top management, if not the board of directors, should read the plan and sign off on the document. Disaster recovery is no small matter and these important decisions should not be left to support staff.

III. The most difficult part of the process will be accumulating the software license keys and media that you will need. Begin with the software programs that are crucial to your business. Obtain the necessary CDs and floppy disks, or document the websites the programs can be downloaded from and keep them in a safe place. It will be very important that you be able to locate the software to quickly reinstall those programs. The last thing you will want to do is wait several days for the manufacturer to send a new copy. In many organizations, this step involves choosing a backup location to conduct business; somewhere the employees can sit down at a computer, use the telephone, fax machine, etc. Of course, it depends on your business, your budget and your pain tolerance.

If you would like help in developing your disaster-recovery plan, please call the office at 317/733-2388.


Congratulations Becky!!

Promethius Consulting would like to congratulate our own Becky Crane on her triumphant completion of the Indianapolis Mini-Marathon. We’re proud of you Becky!


New Web Programmer Joins Our Staff

The design team’s range of talents expanded recently with the addition of Brad Loveall. Brad joined our staff last month and has begun work on some major Web projects.

As a Programmer/Analyst at Promethius, Brad’s responsibilities include database and Web-based programming and development. He will be partly responsible for new, modern features we’ll be offering to our Web clients. Sophisticated e-commerce, dynamic message boards and database-driven websites are a few projects we currently have in progress.

After putting a psychology degree to work for a few years in the mental health field, Brad wanted a career change. A college advisor made an unexpected correlation between philosophy and programming that put Brad on track with computers. He completed the Master’s program in Information Science at Indiana University.

Outside of the office, Brad’s interests include modern and abstract art, psychology and philosophy. He is a music enthusiast and played bass with a band in college.

Brad can be reached at bloveall@promethius.com or 317-733-2388, extension 105.

 



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Promethius Consulting, LLC
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